Another of the highlights from Microsoft Inspire was the opportunity to talk with Perficient’s Arvind Murali, a director in the data practice, with an awesome passion for user engagement and adoption. In this interview, we discuss the critical success factors (CSFs) for any change management effort. Specifically, with Microsoft’s emphasis in its collaboration solutions (e.g., Teams), we talk about the importance that Adoption and Change Management plays to get the results we’re looking for. It’s short (less than 3 minutes!) – take a look and let me know what you think!